Returns & Refunds
We stand behind every product we sell. If something isn't right, we'll make it right — no bureaucracy, no hassle.
7-Day Window
From date of delivery
Full Refund
Original payment method
Quality Issues
Replaced regardless of window
Our Return Policy
We offer a 7-day return window from the date of delivery. If you're not satisfied with your order for any reason, contact us and we'll arrange a return and full refund.
For perishable products that have been opened, we do not accept physical returns for hygiene reasons — but if you're unhappy with the quality, taste, or freshness of any product, we will replace it or refund it in full. We prioritise customer satisfaction over policy rigidity.
What Can Be Returned
Unopened, vacuum-sealed products in original packaging within 7 days
Wrong item received — we'll pay for the return courier
Product damaged in transit — photo proof required within 48 hours
Quality issue (bad taste, smell, foreign object) — opened products accepted
Gift boxes: recipient can exchange for products of equal value within 7 days
Opened perishables returned for reasons other than quality (hygiene policy)
Returns after the 7-day window (except quality complaints)
Products damaged due to improper storage after delivery
How to Initiate a Return
Contact us
Email hello@nutsandcrafts.com or WhatsApp +91 78899 05600 with your order ID (ERT-XXXXXX) and reason for return. For damaged or quality issues, attach a photo.
Receive your return label
For eligible returns, we'll email a prepaid courier label within 4 business hours. For wrong/damaged items, we'll arrange a pickup at no cost to you.
Pack and hand over
Pack the item securely in its original packaging (or any suitable box) and hand it to the courier. You'll receive a tracking ID.
Refund processed
Once the item is received and inspected (or for damaged/quality claims, immediately), your refund is processed within 3–5 business days.
Refund Timelines
Refund timelines begin from the date we approve the refund. Bank processing times are outside our control.
Special Product Notes
Saffron
Due to the high value per gram, we require a photo of the sealed product before processing a saffron return. Quality complaints on opened saffron are handled on a case-by-case basis.
Shilajit
If the tamper-evident seal is intact, the product qualifies for a standard return. If opened, only quality complaints (unusual colour, smell, or texture) are eligible for replacement.
Honey
Crystallisation is not a defect and does not qualify for return. Glass jar breakage during transit qualifies for immediate replacement — photo required.
Gift Boxes
The recipient (not the buyer) can initiate the exchange by contacting us with the order ID. No physical return is required for exchange.
Need Help?
Our support team is available Monday–Saturday, 9 AM – 8 PM IST. For the fastest response, use WhatsApp.